Network Topology (Backbone)

In the event that our Fiber Reach has not yet reached your office, we are committed to ensuring uninterrupted connectivity by utilizing our advanced Microwave Technology. The illustration below provides a comprehensive overview of our redundant upstream links and the microwave connection established to your office.

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Simply Connect prioritizes reliability and resilience in our network infrastructure. We have strategically partnered with multiple upstream providers, including SEACOM, TIX, and EASSy, to create a robust redundancy framework. This setup guarantees maximum uptime and ensures that your connectivity remains seamless and dependable, even in the face of potential disruptions. Our goal is to deliver a consistently high-quality service that meets your needs, regardless of your location.

Escalation Matrix

Depending on the level of emergency, designated contacts will be available to you and your organization 24/7. Our dedicated team is always just a call or message away, ready to assist you at any time. With personnel trained to handle various situations efficiently, you can rely on us for support when you need it most. We prioritize effective communication to ensure your operations remain uninterrupted.

• 24x7 NOC Support Network, Operations Center +255 742 001 122
• Muntazir. Dinani, Chief of Technical Operation +255 786 100 200
• Hasnain Damji, Chief of Networks +255 787 505 050